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Frequently Asked Questions

 

What is Viya Access?
Viya Access is the UAE's leading Leisure & Lifestyle Pass, granting you access to premium fitness, leisure & lifestyle facilities across the UAE, al in one convenient membership. To get Viya Access, you'll need to download the Viya App.


Can I upgrade my pass?
Pass upgrades are not available. If you have mistakenly purchased the wrong pass, please contact us and we will help you sort it!

Is there a way to add favorites to the app for easier access?
Currently, there are no options for adding favorites to the app.

Can a family access pass be shared with a nanny or another adult instead of a spouse?
Family access passes should be shared only with the spouse. However, exceptions may be considered on a case-by-case basis.

I'm confused about the difference between the Viya Fit Gym pass and the Gym, Pool, and Beach pass.
The Viya Fit pass provides access to the gym only, while the Single pass grants access to the gym, pool, and beach.

Can I pause my membership?
We do not offer membership pauses, but we can extend the validity by 1 month for any annual passes.

Is there a special rate for additional family members (additional children)?
Additional family members can access the facilities with the pass holder and will need to pay the guest fee.

Do nannies receive a special rate?
Nannies can access the facilities with the pass holder and will need to pay the guest fee.

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